Our online shop accepts these payment options:
- Visa and MasterCard
- FPX
- GrabPay
- Touch & Go
- Boost
Kindly sign up as a Delights member to access exclusive member deals.
Kindly sign in to your Delights account, select “my account”, then navigate to the “Order list” to check the status of your order.
Once your order and payment are confirmed, the delivery will be processed within two to four working days. However, this delivery timeframe is not guaranteed. We cannot be held accountable for delays or tracking problems caused by the courier service. Please note that we don’t offer scheduled deliveries.
Certain pre-sale items and specific products may have different delivery timelines; kindly check the estimated delivery date on the product page for clarity.
During high-demand periods, order processing might take longer due to the surge in volume. We appreciate your patience and understanding.
If your order has already been paid, kindly reach out to our customer service at hello@lstime.com via email for help and to request order cancellation and a refund. After successfully canceling the order, you can then place a new one for the items you prefer.
Kindly furnish the complete address for delivery. We deliver to residential, industrial, commercial, and non-commercial organizational addresses. Deliveries to temporary addresses, public spaces, and P.O. boxes are not possible. We cannot be held liable for issues arising from an inadequately provided delivery address.
Every product we sell comes with a warranty from the purchase date. For detailed warranty conditions and duration specific to each brand, refer to the accompanying warranty card or booklet, or reach out to our customer service. The warranty does not cover the bracelet, crystal, battery, case wear, or any moisture damage (if the item isn’t water-resistant). It’s void if there’s evidence of misuse, abuse, or unauthorized servicing. Normal wear and tear damage is not considered a manufacturing defect.
If a manufacturing flaw is detected within 14 days of the sales memo date, contact LS Time directly for assistance. After this 14-day period, customers should reach out directly to the product brand’s authorized agent for warranty and post-purchase services. When availing the warranty service, the customer must present a valid warranty card and the official LS Time sales receipt to the authorized agent for verification.
Once an order is confirmed, we do not accommodate returns or refunds.
You can exchange products from all brands we carry, except for smartwatches, customized items, and pre-ordered products. For exchange inquiries, please email our customer service at hello@lstime.com. Kindly refer to our terms and procedures for product exchanges and returns.